"Chilling out on the bed in your hotel room watching television, while wearing your own pajamas, is sometimes the best part of a vacation." - Laura Marano
"The important thing is to take your time and not get stressed." - Diane Von Furstenberg
"Hotel rooms inhabit a separate moral universe." - Tom Stoppard
"A hotel isn't like a home, but it's better than being a house guest." - William Feather
“The best products are customized not standardized.” - Carsten K. Rath
“We are what we repeatedly do. Excellence then, is not a single act, but a habit.” -Aristotle
“The best way to find yourself is to lose yourself in the service of others.” - Ghandi
“People will forget what you said, forget what you did, but people will never forget how you made them feel.” – Maya Angelou
Hospitality is almost impossible to teach. It’s all about hiring the right people.” — Danny Meyer
”A hotel should relieve travelers of their insecurity and loneliness. It should make them feel warm and cozy.” - Bill Kimpton
“Hospitality is simply an opportunity to show love and care” - Julia Sugarbaker
“The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” — César Ritz
"Quality is never an accident. It is always the result of an intelligent effort." - John Ruskin
“Take criticism seriously, but not personally. If there is truth or merit in the criticism, try to learn from it. Otherwise, let it roll right off you.” - Hillary Clinton
